Terms & Conditions

Agreement to Terms

By accessing or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

Service Description

We provide plumbing and heating services including but not limited to:

• Emergency plumbing repairs
• Heating system installation and maintenance
• Bathroom installations
• General plumbing maintenance
• Boiler services and repairs

Booking and Cancellation

When booking our services:

• Appointments must be cancelled at least 24 hours in advance
• Late cancellations may incur a fee
• Standard service hours are Monday to Friday, 8:00 AM to 6:00 PM
• Emergency services are available outside standard hours
• Appointments are scheduled in 2-hour windows
• We reserve the right to reschedule appointments if necessary

Pricing and Payment

Our pricing and payment terms include:

• All prices are subject to VAT
• Payment is required upon completion of work
• We accept major credit cards and bank transfers
• Additional charges may apply for emergency callouts

Warranties and Guarantees

All our work comes with a standard warranty period. Parts and labor are guaranteed for 12 months unless otherwise specified. This warranty does not cover damage caused by misuse, normal wear and tear, or third-party modifications.

Liability

While we strive to provide the best service possible, we are not liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the specific service provided.

Customer Responsibilities

Customers are responsible for:

• Providing accurate information about the service required
• Ensuring access to the property at agreed times
• Maintaining a safe working environment
• Promptly reporting any issues with completed work

Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property and protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For any questions about these Terms and Conditions, please contact us:

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of these changes.

Last Updated: 8/2/2025