What toExpect
Our transparent service process from initial contact to job completion and follow-up care.
Book a ServiceYour Journey With Rosebourne Plumbing
From your first contact to the completion of your plumbing project, here's what you can expect at every step of the way.
Initial Contact
Your journey begins when you reach out to us through our booking form or by phone. We aim to respond to all inquiries within 2 hours during business hours.
- Express your plumbing needs
- Receive a prompt response
- Schedule a convenient appointment
Professional Assessment
Our qualified plumber will arrive at your property on time to assess the situation. We pride ourselves on punctuality and professionalism.
- Thorough inspection of the issue
- Clear explanation of problems found
- Upfront, transparent pricing
Quality Workmanship
Once you approve our solution and quote, our expert plumbers will get to work using the highest quality materials and proper techniques.
- Careful protection of your property
- Efficient completion of the work
- Adherence to industry standards
Job Completion
After completing the work, we'll walk you through what was done and provide any advice for ongoing maintenance.
- Thorough clean-up of the work area
- Final walk-through and explanation
- Clear invoice with no hidden charges
Aftercare & Warranty
Our relationship doesn't end when the job is done. We stand behind our work with a comprehensive warranty and follow-up service.
- 12-month warranty on our workmanship
- Follow-up call to ensure satisfaction
- Priority service for returning customers
Our ServiceM8 System
We use ServiceM8, a professional job management system, to ensure your plumbing needs are handled with maximum efficiency and minimal disruption to your day.
SMS Updates
Receive automated SMS updates about your appointment status and when our technician is on the way.
Digital Records
Access detailed digital job records with photos, notes, and complete service history.
Secure Payments
Enjoy convenient and secure online payment options for your plumbing services.
Easy Scheduling
Book appointments online at your convenience with our easy-to-use booking system.
Our Time Windows Explained
When booking a service, we provide a time window rather than a specific appointment time. This allows us to:
- Give each job the attention it deserves without rushing
- Account for unforeseen complications in previous jobs
- Maintain our high standards of workmanship
Rest assured: We'll always call to update you when we're on our way with a more precise arrival time.
Why We Provide Time Windows
We provide arrival windows rather than specific times to ensure honest scheduling and excellent service quality for every customer.
The Reality of Plumbing Work
Every plumbing job is unique, and it's impossible to predict exactly how long each task will take. A simple job might reveal hidden complications, while complex jobs sometimes resolve quicker than expected.
Our Promise to You
- We'll provide a realistic arrival window (typically 2-3 hours)
- We'll call you when we're on our way with a more precise ETA
- If we're running ahead or behind, we'll keep you updated
- Your time is valuable - we'll never leave you wondering
"Providing time windows instead of exact times allows us to give each job the attention it deserves without rushing or cutting corners. This approach helps us maintain our high standards of quality and customer satisfaction."
Our Call Handling Process
As a one-man plumbing operation dedicated to quality service, we've partnered with a professional call center to ensure you always reach someone when you call.
Your Call is Answered
When you call our number, a professional receptionist answers promptly. They work with multiple small service businesses but are fully trained on our services.
Information Collection
They'll gather all necessary details about your plumbing issue, location, and preferred availability for the service call.
Instant Scheduling
They have access to our live calendar and can book your appointment immediately, confirming the date and time slot that works for you.
Immediate Notification
Details of your booking are instantly sent to our plumber, ensuring nothing gets lost in communication and your issue is fully understood.
Why We Use a Call Center
As a one-man operation focused on delivering exceptional plumbing services, using a professional call center allows us to:
- Ensure every call is answered promptly, even when we're on a job
- Provide professional booking service and clear communication
- Focus on delivering quality plumbing work rather than answering calls
- Never miss an opportunity to help a customer in need
Our ServiceM8 Job Management System
We use ServiceM8, a professional job management system, to ensure every aspect of your service is handled efficiently and transparently.
The Benefits of ServiceM8
As a one-person plumbing business, I leverage ServiceM8's powerful technology to provide a level of service typically associated with larger companies.
Online Booking
Book appointments online at your convenience with our easy-to-use booking form.
Digital Job Records
Your job history, photos, notes, and quotes are securely stored and easily accessible.
SMS Updates
Receive automated notifications about your appointment status and ETA.
Digital Invoices
Receive detailed, professional invoices instantly upon job completion.
"ServiceM8 helps me stay organized and provide exceptional customer service as a solo plumber. From the moment you book to the final invoice, this system ensures every detail is tracked and you receive clear communication throughout the entire process."
Our Guarantees
We stand behind every job we complete with the following commitments.
Workmanship Guarantee
We guarantee our workmanship for 12 months. If anything goes wrong with our installation or repair, we'll fix it at no additional cost.
On-Time Promise
We value your time. If we're late for a scheduled appointment without proper notice, we'll apply a discount to your service.
Transparent Pricing
No hidden fees or surprises. The price we quote is the price you pay, and we'll always get your approval before any additional work.