Service
Warranty &
Guarantees
Comprehensive warranty coverage and satisfaction guarantees on all plumbing work. Your investment is protected with our professional service promise across Hampshire & Wiltshire.
Warranty Coverage Highlights
Comprehensive protection for your peace of mind
Comprehensive Warranty Protection
Our warranty covers all aspects of our professional plumbing services, giving you complete peace of mind and protection for your investment.
Workmanship Warranty
Complete guarantee on all installation and repair work performed by our qualified engineers.
- Free return visits for warranty issues
- No call-out charges for warranty work
- Full repair or replacement at no cost
- Coverage includes all labor and materials
Parts & Components
Manufacturer warranties on all parts and components, plus our own guarantee on installation quality.
- High-quality component warranties
- Radiator and pipework warranties
- Bathroom suite component coverage
- Quick replacement of faulty parts
Emergency Call-Back
Priority emergency support for any warranty-related issues requiring immediate attention during reasonable hours.
- Emergency hotline access during reasonable hours
- Quick response for urgent issues
- No additional charges for warranty calls
- Priority scheduling for warranty customers
Satisfaction Guarantee
Complete satisfaction guarantee - if you're not happy with our work, we'll make it right at no extra cost.
- Money-back guarantee if not satisfied
- Free re-work until you're happy
- Independent dispute resolution
- Reputation built on customer satisfaction
Additional Quality Assurances
Beyond our warranty coverage, we provide additional guarantees to ensure your complete satisfaction and peace of mind with every service.
Quality Assurance
Every job meets our strict quality standards and industry best practices.
- All work carried out by qualified professionals
- Use of high-quality, approved materials only
- Compliance with current building regulations
- Post-completion quality inspection
Insurance Protection
Comprehensive insurance coverage protects you and your property during all work.
- £2 million public liability insurance
- Professional indemnity coverage
- Full property damage protection
- Third-party insurance verification available
Transparent Pricing
No hidden costs, clear quotes, and fair pricing on all services and warranty work.
- Detailed written quotes before work begins
- No hidden charges or surprise costs
- Competitive rates with price match guarantee
- Clear warranty terms and conditions
Warranty Coverage Areas
Our comprehensive warranty coverage extends across all our service areas in Hampshire, Wiltshire, and Berkshire.
Making a Warranty Claim
Our warranty claim process is simple and straightforward. We're here to help and make things right quickly and professionally.
Contact Us
Call us on 01264 502027 or email us with details of the issue. We'll arrange a convenient time to assess the problem.
Assessment Visit
We'll visit at no charge to assess the warranty claim and determine the best course of action to resolve the issue.
Warranty Repair
All warranty work is completed at no charge, including parts and labor, ensuring the issue is fully resolved.
Quality Check
We'll ensure you're completely satisfied with the warranty repair and provide any additional support needed.
Important Booking Information
Our professional booking system ensures seamless service delivery from first contact to job completion
Professional Call Center
We use a dedicated call center to ensure your calls are always answered promptly and your details are passed directly to our plumber.
Arrival Windows
We provide time windows rather than exact times to ensure quality work on each job. We'll keep you updated with a more precise ETA.
ServiceM8 System
Our professional job management system provides SMS updates, online booking, and digital job records for a seamless experience.
Helpful Warranty Resources
Learn more about plumbing warranties, service guarantees, and understanding your protection coverage.
Plumbing Warranty Guide
Understanding plumbing warranties, what's covered, and how to maintain your warranty protection.
Read Full GuideWhat to Expect from Your Plumber
Detailed guide to our service process, communication standards, and professional approach to every job.
Read Full GuideCustomer Reviews Guide
How to choose a reliable plumber using customer reviews and what to look for in testimonials.
Read Full GuideReady for Professional Guaranteed Service?
Experience the peace of mind that comes with comprehensive warranty coverage and our commitment to customer satisfaction across Hampshire & Wiltshire.