Cookie Policy
How we use cookies and similar tracking technologies
Last updated: January 11, 2025
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help the website remember your actions and preferences over a period of time, improving your browsing experience.
This Cookie Policy explains what cookies are, how we use them on rosebourneplumbing.co.uk, what types of cookies we use, and how you can manage your cookie preferences.
How We Use Cookies
We use cookies for the following purposes:
- Essential Website Functionality: To enable core features like authentication, booking systems, and job tracking
- Performance and Analytics: To understand how visitors use our website and improve user experience
- User Preferences: To remember your preferences and settings
- Security: To protect against fraud and unauthorized access
Types of Cookies We Use
1. Essential Cookies (Required)
These cookies are necessary for the website to function
Essential cookies enable core functionality and cannot be disabled. Without these cookies, the website cannot function properly.
| Cookie Name | Purpose | Duration |
|---|---|---|
| auth_token | Customer portal authentication | Session / 7 days |
| session_id | Maintain user session state | Session |
| csrf_token | Security - prevent cross-site request forgery | Session |
2. Analytics and Performance Cookies
These help us understand how visitors use our website
Analytics cookies collect information about how you use our website, which pages you visit, and any errors you encounter. This data is anonymous and helps us improve the website.
| Service | Cookie Names | Purpose | Duration |
|---|---|---|---|
| Google Analytics | _ga, _gid, _gat | Website usage analytics, visitor statistics | 2 years / 24 hours / 1 minute |
| Microsoft Clarity | _clck, _clsk, CLID | Session recordings, heatmaps, user behavior analysis | 1 year / 1 day / 1 year |
| Vercel Analytics | __vercel_live_token | Website performance monitoring, speed insights | Session |
3. Third-Party Service Cookies
Set by external services integrated into our website
We use third-party services that may set their own cookies to provide functionality like booking systems, maps, and customer portals.
| Service | Purpose | Privacy Policy |
|---|---|---|
| ServiceM8 | Booking system, job tracking, customer portal | View Policy → |
| Google Maps | Interactive maps, service area display | View Policy → |
| Vercel | Website hosting and deployment | View Policy → |
How to Manage Your Cookie Preferences
Browser Settings
Most web browsers allow you to control cookies through their settings. You can set your browser to:
- Block all cookies
- Accept only first-party cookies (block third-party cookies)
- Delete cookies when you close your browser
- Notify you before accepting cookies
⚠️ Important: Blocking or deleting essential cookies may prevent certain features of our website from working properly (e.g., customer portal access, booking system).
Browser-Specific Instructions
Google Chrome
Chrome Cookie Settings →Mozilla Firefox
Firefox Cookie Settings →Safari
Safari Cookie Settings →Microsoft Edge
Edge Cookie Settings →Analytics Opt-Out Options
You can specifically opt out of certain analytics tracking services:
Google Analytics
Install the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics.
Download Opt-Out Add-onMicrosoft Clarity
Microsoft Clarity respects Do Not Track (DNT) browser settings. Enable DNT in your browser to opt out.
Learn About Clarity CookiesDo Not Track (DNT) Signals
Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting not to be tracked.
We respect DNT signals for Microsoft Clarity session recordings. However, many analytics services do not currently respond to DNT signals. To fully prevent tracking, please use the opt-out methods described above or disable cookies in your browser settings.
Cookie Retention Periods
Different cookies have different retention periods:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period (from 24 hours to 2 years depending on the cookie)
- Authentication Cookies: Typically expire after 7 days of inactivity
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for operational, legal, or regulatory reasons.
We will notify you of any significant changes by posting the updated policy on this page with a new "Last Updated" date. Please review this Cookie Policy periodically to stay informed about our use of cookies.
More Information
For more information about how we protect your privacy and handle your data, please see:
Questions About Cookies?
If you have any questions about our use of cookies or this Cookie Policy:
By Email:
will@rosebourneplumbing.co.ukBy Phone:
01264 502027We're happy to answer any questions you have about how we use cookies on our website.