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Quality Assurance
Warranty & Guarantees:Your Protection
Understanding your rights and protections with professional plumbing services. Complete guide to warranties, guarantees, and what happens if things go wrong.
Your Comprehensive Protection Package
Workmanship Guarantee
12 months minimum
Complete guarantee on all labor and installation quality
Includes:
- Pipe joints and connections
- Installation quality and standards
- System commissioning and setup
- Return visits to correct defects
- No charge for guarantee work
Excludes:
- Damage from misuse or neglect
- Normal wear and tear
- External damage to property
- Modifications by other trades
How to Claim:
Simple phone call - no paperwork required
Parts & Materials Warranty
Manufacturer warranty period
Full manufacturer warranty on all parts and materials
Includes:
- Taps, valves, and fittings
- Boilers and heating equipment
- Bathroom suites and fixtures
- Pipes and connection materials
- Replacement parts during warranty
Excludes:
- Damage from freezing
- Damage from water quality issues
- Accidental damage
- Modifications by other parties
How to Claim:
Warranty claim processed on your behalf
Emergency Response Guarantee
24/7 availability
Rapid response for warranty-related emergencies
Includes:
- Priority booking for guarantee work
- No call-out charge for warranty issues
- Same-day response when possible
- Out-of-hours availability
- Clear communication throughout
Excludes:
- New problems unrelated to original work
- Damage from third parties
- Issues beyond original scope
- Non-emergency convenience calls
How to Claim:
24/7 emergency line - immediate response
Customer Satisfaction Promise
Ongoing commitment
Complete satisfaction with service and outcomes
Includes:
- Work completed to your satisfaction
- Clear explanation of all work done
- Professional conduct at all times
- Respect for your property
- Follow-up to ensure satisfaction
Excludes:
- Changes in customer requirements
- Issues beyond our control
- Unrealistic expectations
- Third-party complications
How to Claim:
Direct contact with management team
Your Legal Rights and Protections
Consumer Rights Act 2015
Up to 6 years in England and Wales
Legal protection for all consumer services
Your Rights Include:
- Services must be carried out with reasonable care and skill
- Services must be provided within a reasonable time
- Services must be provided for a reasonable charge
- Right to repeat performance if service is not satisfactory
- Right to price reduction if repeat performance not possible
Enforcement:
Legal remedy through courts if required
Supply of Goods and Services Act 1982
6 years for contracts, 2 years for warranties
Additional protection for goods and services
Your Rights Include:
- Goods must be of satisfactory quality
- Goods must be fit for purpose
- Goods must match description provided
- Title and ownership rights protected
- Reasonable price protection
Enforcement:
Trading Standards enforcement available
Distance Selling Regulations
7 working days cooling-off period
Protection for services arranged remotely
Your Rights Include:
- Right to cancel within cooling-off period
- Clear information before purchase
- Written confirmation of purchase
- Protection against credit card fraud
- Clear returns and refunds policy
Enforcement:
Automatic right to cancel and refund
Insurance Protection Coverage
Public Liability Insurance
£2 million coverage
Covers damage to your property during work
Covers:
- Accidental damage to existing fixtures
- Water damage during installation
- Damage to flooring or walls
- Injury to household members
- Damage to neighboring properties
Professional Indemnity Insurance
£1 million coverage
Covers professional advice and design errors
Covers:
- Incorrect system design recommendations
- Professional advice leading to problems
- Specification errors causing issues
- Planning and compliance mistakes
- System sizing or capacity errors
Employer's Liability Insurance
£10 million coverage
Protects you from employee-related claims
Covers:
- Injury to our employees on your property
- Employee negligence causing damage
- Tools or equipment damage by employees
- Health and safety incidents
- Employment-related legal issues
Simple Warranty Claim Process
1
Report the Issue
Report within 7 days of discovery
No charge for reporting warranty issues
Contact us as soon as you notice any problems
- Call our main number: 01264 502027
- Explain the issue clearly and calmly
- Reference your original job/invoice number
- Describe when the problem first occurred
- Mention any immediate risks or damage
2
Initial Assessment
Inspection within 3 working days
No charge for warranty inspections
We'll arrange to inspect the reported problem
- Schedule convenient appointment time
- Inspect the work and identify the cause
- Determine if issue is warranty-related
- Explain findings and proposed solution
- Provide timeline for resolution
3
Resolution Plan
Plan agreed within 24 hours
No charge for warranty resolution
Agree on the best way to resolve the issue
- Present repair or replacement options
- Explain any limitations or constraints
- Schedule work at your convenience
- Confirm no additional charges apply
- Set expectations for completion
4
Corrective Work
Completed within 5 working days
No charge for warranty work
Complete the necessary repairs or replacement
- Carry out work to resolve the issue
- Use equivalent or better materials
- Test system thoroughly after completion
- Clean up any mess from corrective work
- Confirm your satisfaction with outcome
5
Follow-Up
Follow-up within 1 week
No additional charges
Ensure the problem is fully resolved
- Check system performance after 48 hours
- Contact you to confirm satisfaction
- Document resolution for future reference
- Extend warranty if additional work done
- Provide updated documentation
Keep Your Warranty Valid
Regular Maintenance
Prevents many warranty claims
- Annual boiler service by Gas Safe engineer
- Regular cleaning of shower heads and aerators
- Check and clean drain covers monthly
- Inspect visible pipes for leaks quarterly
- Test all taps and toilets monthly
Proper Usage
Ensures warranty remains valid
- Don't overtighten taps or valves
- Use appropriate cleaning products only
- Don't attempt DIY repairs on new work
- Report problems early before they worsen
- Follow any specific care instructions given
Environmental Protection
Protects against exclusions
- Maintain adequate heating during cold weather
- Protect pipes from freezing in winter
- Don't allow children to damage fixtures
- Keep machinery away from exposed pipes
- Report any building work affecting plumbing
Guaranteed Quality, Guaranteed Peace of Mind
Work with confidence knowing you're fully protected by comprehensive warranties, legal rights, and insurance coverage with every job.